Return Policy and Process

At Dams-cool, we want you to love your merch! If something isn’t quite right, here’s how we handle returns and exchanges:

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Final sale items (e.g., clearance, limited edition drops) are not eligible for return.

Exchanges

• We offer size and color exchanges when stock is available.
• If the requested item is out of stock, you may choose a refund or store credit.

Refunds

• Refunds are issued to the original payment method within 5–10 business days after inspection.
• Shipping fees are non-refundable unless the item arrived damaged or incorrect.
• For international orders, customs duties and taxes are not refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure safe delivery.
• If we sent the wrong item or it arrived damaged, we’ll cover the return shipping.

Damaged or Incorrect Items

• Contact us within 7 days of delivery if your order is damaged or incorrect.
• Please include photos of the item and packaging when reaching out to our support team.

How to Start a Return

1. Email our support team at damscoolmuzik@gmail.com with your order number.
2. Specify whether you’d like a refund, exchange, or store credit.
3. We’ll provide instructions and a return authorization number (RMA).

Notes

• Gift cards are non-returnable.
• Store credit never expires.
• We reserve the right to refuse returns that don’t meet our policy conditions.